Privacy policy

What this policy covers

This policy covers this website: its pages, the forms shown on them and the weekly meal planner. Care you receive at the practice, and the health information that comes with it, is covered separately by the privacy notice you receive as a patient.

The inquiry forms

The forms on this website ask for your name, your email, a mobile phone number and the best time to call. The team form also asks for your organization and, if you like, a date and the size of your group.

The forms ask nothing about your health, and none has a box to type a message into.

When you send a form, it goes from this website to the booking system the practice uses, through a service provider that connects the two. The booking system keeps your details so we can call you.

Our team also gets a short alert with your first name, the first letter of your last name, the service you asked about and the best time to call.

Each form names the page it came from, so the practice knows where you found us. We use what you send to call you and set a time, and we do not sell it, rent it or use it for advertising.

If a form cannot send, it keeps what you typed and offers our phone number and the booking system's own form. That form opens in a new tab, under the booking system's privacy policy.

When a form is sent, our server holds the sending connection's IP address briefly, in memory only, to stop the same form being sent over and over.

We keep your record for as long as we need it to arrange and document your care, and for as long as the law requires.

Weekly meals

Ordering meals opens Monday, October 19. Until then, the meal page's form asks for your first name and email only, so we can email you when ordering opens, and it goes to the practice's booking system like the other forms.

Once ordering opens, a meal order goes from this website straight to the practice's own Google Workspace, and your preferences and allergies never pass through any other service.

What stays in your browser

The weekly meal planner keeps what you choose in your own browser's storage: the plan, 5 days or 7, one week or the month, the meals you pick and your preferences. A refresh keeps your week, and none of it is sent to us unless you place an order.

When you place an order, your browser keeps a recap of it for the confirmation page: the order number, the plan, the weeks, the meals and the delivery times. It holds nothing about you, your health or how to reach you.

If you start a week on the home page, it is handed to the meal page in a part of the page address that your browser keeps to itself.

The Motion switch at the foot of every page remembers your choice the same way. To clear all of it, clear this site's data in your browser's settings.

What we do not do

This website runs no analytics and no advertising pixels or tracking code, and it sets no cookies of its own. Its fonts, drawings and logo all come from the site itself.

No part of a page loads from another company's servers.

Our hosting provider

Cloudflare hosts this website. Like any web host, it receives the technical details every browser sends with a request, such as your IP address and browser type. It uses them to deliver pages and protect the site.

If a page fails to load, your browser may send Cloudflare a short error report.

Pages run by others

The addresses ending in /retreat and /retreats open the booking system's own form for planning a team retreat. A form that cannot send offers that system's own form in a new tab, and that system's privacy policy covers what you enter there.

Children

This website is meant for adults. If you are arranging care for a child, a parent or guardian should send the form.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email or call us, and we will answer within a reasonable time. Some records may have to be kept where the law requires it.

Changes to this policy

If we change this policy, the new version will be posted here with its date.

Contact

Longevity & Wellness Institute of Baltimore
107 E. Preston Street, Baltimore, MD 21202
Phone: 443-565-6440
Email: hello@lwibaltimore.com